Repair & Maintenance

Master offers you excellent warranty and repair service right here at our Corporate Headquarters. No one knows Master Heat Tools like Master!

Repairs are usually completed and shipped within 1 to 2 weeks from receipt and payment, if required. For follow-up, call 262-633-7791, toll free at 800-558-9413 or fax 262-633-9745.

For Repair Service, click here to access our Customer Repair Order Form. Complete, print and return the form along with your Master heat tool, freight prepaid, to:

Master Appliance Corporation.
Attn: Repair Department
2420 18th St.
Racine, WI 53403 USA

Note: Tools returned for service should not include accessories or cases, as we cannot be held responsible for their return.

In-Warranty Returns:
Click here for Master’s warranty policy

If a product is found to be In-Warranty (under the terms of that product's warranty) and defective, we will either repair or replace it (at our option) at no charge and return it to you freight prepaid. Warranty period applies to the end user purchase date and any claims under warranty must be accompanied by Proof of Purchase (a copy of the original sales invoice showing the date of purchase).

Out-of-Warranty Returns:
For out-of-warranty products we offer the following standard flat repair rates (US Dollars):

HG Models	$59.00	Master-Mite	$46.00
VT Models	$84.00	MM-ESD	$74.00
AH Models	$121.00	UT-40Si/H	$53.00
PH-1000	$51.00	UT-50	$42.00
PH-1100	$45.00	UT-100	$54.00
PH-1200	$72.00	UT-100Si	$54.00
PH-1300	$91.00	UT-200	$69.00
PH-1400	$108.00	UT-200Si	$76.00
PH-1500	$121.00	UT-300Si	$76.00

To expedite Out-of-Warranty processing, please enclose pre-payment in the form of a check, VISA, or MasterCard number with expiration date and three digit security code. All rates are subject to change without notice, and include return freight within the continental USA. Shipping charges for returns outside of the USA will be F.O.B. Factory and charged to the invoice.

Important Note when returning Butane Powered Heat Tools

The Department of Transportation (D.O.T.) requires that all gas be removed from the unit prior to return shipment. To remove gas safely, push a small screwdriver through a piece of paper. Press tip of tool on filler valve to vent gas from unit. Make sure you are in a well ventilated area and no open flames or other sources of ignition are nearby.